At Holm Bank, we are committed to ensuring that our website and self-service portal are accessible to all visitors, including individuals with special needs.

Currently, our website is partially compliant with the European Union accessibility standard EN 301 549. As a digital bank, we strive to make our website and self-service environment user-friendly. To achieve this, we follow the WCAG 2.2 AA guidelines - ensuring content is high-contrast, navigable via keyboard, compatible with screen readers, and more. However, certain features, such as using the mobile app or completing specific PDF forms, may still present challenges.

If you encounter any difficulties while submitting an application or managing existing agreements, please contact our customer support team. Contact details are available in the website header, at the bottom of this page, and via the “Contact” link.

Below, we provide an overview of how to navigate our website, adjust content size, and use screen readers, as well as highlight any features that may be less accessible.

This website can be navigated using a keyboard. You can move through the menu and page content using the TAB key, and move backwards using Shift + TAB. The currently active element — such as a menu item, link, or form field — is highlighted with a dark border. Each key press moves the focus to the next element. To activate a focused link, press the Enter key.

At the top of the homepage, you can first choose between services for private and business customers, or access general information about the company. Below that, the menu provides access to topic-specific content and the self-service portal. The footer also contains key links, which are likewise available in the main menu.

There is no need for additional software to enlarge content on our website — all major web browsers include built-in functionality for this purpose. If the text or other content appears too small or too large, it can easily be adjusted to suit your preferences. You may also use your operating system’s own accessibility tools to modify display settings.

In the most popular web browsers, it is possible to increase or decrease the page content by holding down the CTRL or CMD key and pressing the + key to zoom in or the – key to zoom out, or by using the mouse scroll wheel.

The content on this website has been developed with consideration for screen reader standards wherever possible. This means that all types of visual content can also be conveyed in alternative formats. For example, the website menu follows a consistent structure that allows information to be consumed in a logical order. Content is structured using HTML and ARIA attributes, and meaningful images include descriptive alternative text.

We are continuously working to improve the accessibility of this website. However, some features do not yet fully meet accessibility requirements.

The Holm Bank mobile app offers the same functionality as the self-service portal on our website. However, to ensure the best experience with accessibility features, we recommend using the self-service portal via our website.
The self-service portal is available at: https://www.holmbank.ee/eraklient/self-service

We are continuously working to improve the accessibility of this website. If you would like to provide feedback regarding accessibility, or if any part of the site is inaccessible to you, please do not hesitate to contact us.

E-mail: [email protected]
Phone: +372 675 5055

This accessibility statement has been prepared based on self-assessment.
Last updated: 27/06/2025

The Consumer Rights Protection and Technical Regulatory Authority carries out oversight in the area of accessibility.
You can find contact information and instructions on how to file a complaint on their website www.ttja.ee